Terms of Use

This page sets out the rules that govern use of Jackpot Charm. It explains the relationship between our service and you as a user, and the basic obligations that apply when you register, deposit, place bets or use any part of the site. We expect all players to read these terms carefully and to comply with them while using our platform.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details, including username and password. You must provide accurate and complete information during registration and update your profile where details change. We may require identity and address verification before allowing withdrawals or where required to prevent fraud. If you suspect unauthorised access to your account you must notify us immediately. We reserve the right to suspend, restrict or close accounts where we reasonably suspect fraud, multiple accounts, chargebacks, or breaches of these terms.

Eligibility requirements

To open an account you must be at least 18 years old and legally permitted to use gambling services in the jurisdiction where you are located. Only one account is permitted per person, household or device unless we expressly agree otherwise. Certain countries and regions are restricted from registering or playing; access is governed by local laws and our internal policies. Attempts to conceal your location or to register from a restricted jurisdiction may result in account closure and forfeiture of funds.

Acceptable platform use

Users must not use the site for unlawful activities, money laundering or to circumvent game systems and bonus mechanics. Automated play, bots, collusion, tampering with software or any attempt to manipulate outcomes is prohibited. You must not harass or abuse other users or our staff. Any behaviour that we reasonably classify as abusive or harmful may lead to account action, including permanent suspension and seizure of related bonus funds.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be displayed on the relevant promotion page. These terms set out eligibility, wagering requirements, eligible games, maximum bet limits while wagering, expiry and other conditions. Winnings from promotional offers may be subject to restrictions and verification checks before withdrawal. We reserve the right to amend or withdraw promotions and to refuse or reclaim bonuses where we suspect abuse or non-compliance with the applicable rules.

Deposits and withdrawals

Payment methods, minimum and maximum amounts and processing times vary by method and region. Withdrawals are subject to verification checks and may require identity or payment documentation. We may apply internal limits on withdrawal amounts and frequency; very large sums may be paid in instalments pending checks. Third-party payment providers may charge fees or apply their own limits. Chargebacks or reversed transactions can lead to account suspension and a loss of funds.

Dispute resolution

If you have a complaint please contact our support team so we can investigate. We will attempt to resolve disputes promptly and fairly. If you remain dissatisfied after our review you may consider independent consumer advice or legal options available in your jurisdiction. We will cooperate with lawful requests from regulatory or law enforcement bodies.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on the site or by other reasonable means. Continued use of the service following notice of changes constitutes acceptance of the updated terms. It is your responsibility to review these terms periodically.