Responsible Gambling
At Jackpot Charm we take responsible gambling seriously. We aim to make sure playing with us stays a safe, controlled activity. Our tools and policies are designed to help you manage how much time and money you spend, and our team is available to assist if you need to take a break or close your account.
Player protection principles
We put player safety and controlled play at the centre of our service. We encourage sensible limits, offer clear controls, and expect customers to play within their means. We monitor accounts for signs of harm and will intervene where there is concern about a customer’s wellbeing.
Activity-control tools
Deposit and loss limits
You can set daily, weekly and monthly deposit limits quickly in your account settings. Limits can be reduced instantly and increased after a cooling-off period. We also offer loss limits so you can cap how much you lose over a chosen period.
Time limits and account breaks
Use session timers and reality checks to manage play time. You can set session length limits and opt in to automatic reminders. For a short break, choose a temporary account lock to pause play for a set number of days.
Self-exclusion and account closure
If you need a longer break you can self-exclude from your account for a fixed period or permanently. To arrange self-exclusion log in and follow the responsible gambling options or contact our support team. If you want a national self-exclusion, you can register independently with GamStop.
Recognising signs of problematic behaviour
- Spending more time or money than planned
- Chasing losses or trying to recover funds quickly
- Neglecting work, family or other responsibilities
- Hiding gambling activity from others
- Repeatedly increasing deposit or betting limits
Tips for staying in control
- Set deposit and loss limits before you start playing
- Decide on a time limit and stick to it
- Only gamble with money you can afford to lose
- Take regular breaks and review your activity
- Use reality checks and automatic reminders to stay aware
Professional help and support organisations
If you feel gambling is becoming a problem, please seek support. UK organisations such as GamCare and GambleAware offer confidential advice and practical help. You can also contact your GP or NHS services for further assistance. If you need help setting limits or self-excluding, speak to our support team via live chat or email at [email protected].