Privacy Statement
This Privacy Policy explains how Jackpot Charm collects, uses and protects the personal information you provide when using our online casino and sportsbook services. We take your privacy seriously and set out below what data we hold, how we use it and the choices available to you.
Types of data we collect
Personal data
When you register an account we collect basic identity and contact details such as your name, email address, telephone number, date of birth and address. We also collect identity documents when verification is required for withdrawals or security checks.
Technical data
We gather technical information automatically from your device and browser, including IP address, device type, operating system, browser version and log data relating to your sessions and interaction with the site.
Transactional data
Transactional records include deposit and withdrawal history, payment method details, bet and play history, loyalty point activity and records of customer service interactions. Payment card details are processed by our payment providers and are not stored on our servers.
How we use your information
We use your data to operate your account, process transactions, carry out identity checks, prevent fraud and money laundering, provide customer support and comply with legal obligations. We also use anonymised or aggregated data for system monitoring and improving our services.
Where you have given consent we may send promotional messages about offers and promotions. You can withdraw consent for marketing at any time using account settings or by contacting support.
Data protection practices
We implement appropriate technical and organisational measures to protect personal information, including encryption of sensitive data in transit, access controls and regular security reviews. Access to personal data is restricted to authorised staff and third parties who need it to perform services on our behalf.
We keep personal data only for as long as necessary for the purposes set out above or to meet legal and regulatory requirements.
Cookies and tracking technologies
We use cookies, local storage and similar technologies for essential site functions, analytics and to remember your preferences. Third-party services may also place cookies for analytics and advertising. You can manage or disable cookies via your browser settings and through our cookie controls on the site.
User rights
You have rights to access the personal data we hold about you, request correction, request erasure subject to legal or operational constraints, restrict processing, or object to certain processing activities. You may also request a copy of your data in a commonly used format.
Access, correction and deletion
To exercise your rights please use your account settings or contact our support team at [email protected]. We may ask for proof of identity before making changes. We will respond within a reasonable time and advise if any request cannot be fully honoured for legal or security reasons.
Information sharing and third parties
We share information with service providers such as payment processors, game providers, analytics and fraud prevention partners, and with authorities where required by law. Where data is transferred outside the UK we apply safeguards to protect your information.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. When significant changes are made we will notify you via the site or by email where appropriate. Please review this page periodically for the latest version.